Privacy Policy

About this privacy policy

Henan Lumei Industrial Technology Co., Ltd. (LUMEI) values your personal information. This policy explains how information is collected and used when you browse this website or submit project requirements, and how to contact us about it.

For privacy questions or information requests, contact sales@lumeigroup.com.

Information we collect

The project enquiry form includes name, country, phone, email, company name, enquiry type, and products and requirements. Fields marked with an asterisk are required; other fields are optional. We also record the submission time, language, source page and your acknowledgement of the privacy notice.

Website operation also produces technical logs such as access times, pages requested, browser information and IP addresses. The anti-spam mechanism uses hashed network identifiers to control submission frequency.

How we use information

Information you provide is used to handle your enquiry, understand your manufacturing requirements and discuss equipment selection, production line planning, raw material supply, process support and related quotations. Technical records support website operation, troubleshooting and protection against abusive submissions.

Submitting an enquiry does not automatically subscribe you to advertising emails. We process enquiry information to respond to your request and carry out the business discussions you initiate. Security-related processing helps keep the website and its forms operating properly.

Storage and access

Successfully submitted enquiries become website business records for authorised personnel to review and follow up. Business information and related notifications are handled by personnel responsible for enquiries, website administration or technical maintenance to the extent needed for their work. Enquiry information is not displayed as public website content or a public customer case.

If you choose a WhatsApp or email link, you will use the relevant third-party communication service. Its handling of information is also subject to its own privacy rules.

Retention and protection

Retention depends on whether an enquiry remains active, whether the related project or after-sales support has been completed, and applicable business record requirements. Information that is no longer needed should be deleted or anonymised. You can email us to ask about the retention of a particular enquiry or request its deletion.

Administrative access permissions, form validation and anti-spam controls help limit unauthorised access and abusive submissions.

Cookies and third-party analytics

The website currently has no third-party visitor analytics, advertising trackers or non-essential cookies enabled. You do not need a customer account to browse products or submit an enquiry. Administrator sign-in uses authentication and necessary functional cookies.

If analytics or other cookie features requiring a choice are introduced, we will update the relevant information and provide a choice where applicable.

Your choices and how to contact us

Contact sales@lumeigroup.com to ask about the handling of your information, or to request access, correction, deletion, restriction, objection or other applicable information rights. Where processing is based on consent, you may withdraw it; this does not affect earlier processing based on that consent.

We may need to verify your identity before handling a request to prevent impersonation. Requests are handled in accordance with applicable requirements and relevant project, transaction or record-keeping needs. You may also complain to the applicable data protection authority.

Policy updates

We update this policy and its date when website features or information-handling practices change. The current notice is available on this page.