Frequently Asked Questions
Find answers about equipment, materials, selection, training and after-sales.
1. What support does LUMEI provide?
Equipment selection, overall line planning, raw material supply and process technology support.
2. Does the range cover every grinding wheel type?
The documented scope concerns resin-bonded wheels/discs and related equipment. Other bonds or products require separate confirmation.
3. Can the small-disc line make 100 mm discs?
The 54-station press includes 100–125 in its stated range; the detailed 68-station range is 107–125 and must not be expanded.
4. Does the large press include 350 mm?
The detailed range is 355–405 mm. A 350 mm requirement needs separate confirmation.
5. Can I enquire about one machine?
Yes. Discuss the machine and its interface with the buyer’s existing process.
6. How is line output determined?
Assess products, materials, formulation, shifts and all process stages rather than using the maximum press rate.
7. How should pressure heads be selected?
Review product construction, tooling, workstations and configuration requirements together.
8. Can a layout suit my factory?
The supplied Q&A supports customization discussions around products and space; the scope requires technical confirmation.
9. What factory area is required?
Provide dimensions, columns, access, clear height and material flow; no universal floor-area figure is established.
10. Are materials available?
Documented catalog materials and selection discussions are offered; Home features four entries and the full catalog covers 33 documented material and supply entries.
11. Is every resin binder available?
Confirm documented variants. Epoxy-adhesive entries do not establish a complete phenolic-resin supply range.
12. Is formulation/process support available?
The supplied Q&A supports this capability; scope, trials and information deliverables are agreed for each project.
13. Can technical documents be downloaded?
Publish reviewed available files; supply TDS, SDS and COA according to their actual availability.
14. What are packaging and minimum order quantities?
Confirm them for the actual material and order; there is no universal value established for this website.
15. Is installation training free?
The course has no separate fee; onsite engineering and related travel costs remain chargeable under the service policy.
16. What is the onsite service fee?
USD 150 per person per day, plus the customer-paid accommodation, meals, travel and communications specified in the policy.
17. When does warranty start?
The twelve-month hardware warranty starts at completed commissioning, with the documented coverage and exclusions.
18. Will a fault be fixed in 24 hours?
The commitment is a response within 24 hours after complete fault information, not a guaranteed repair deadline.
19. What does BK350 measure?
The proposal describes static imbalance and phase measurement; do not infer dynamic balancing or all safety tests.
20. How do I obtain a quotation?
Send dimensions, output target, project stage and existing equipment, then confirm configuration and supply scope for a quotation.
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